Not all homecare is the same
Doris Jones is a fully managed homecare service. We are very different from unregulated freelance caregivers and Personal Assistants (PAs) that some families choose to hire directly.
There when you need them
Our office team is comprised of three departments: Client Services, Roster and HR. Respectively, these departments take excellent care of client and family relationships, the booking of many thousands of care visits, and the finding, nurturing and development of the best carers.
Emergency support
We maintain an out-of-hours service when the office is closed. Between the hours of 0600 and 2200, our main phone number remains in operation so that, in the event of an emergency, we are there to support staff and clients alike.
Technology-enabled care
Technology will never replace the role of a caring human being, but it can certainly help them to deliver safer, more effective, higher quality care.
Families too can take advantage of the technology we use. With a free mobile app, you can access live, up-to-the-minute information on your loved one’s care visits. Read our carers’ notes, check that tasks have been completed and contact our Client Services team.
Registered and regulated
Doris Jones is registered with, and regulated by, the Care Quality Commission (CQC), the independent regulator of health and adult social care in England. The CQC makes sure health and social care services provide people with safe, effective, compassionate, high-quality care by inspecting organisations and publishing their findings.
Doris Jones is one of only 3% of the country’s homecare providers to be awarded the highest rating of Outstanding.
Well-led
Doris Jones is led by a management team whose many decades of experience spans public and private sectors, a host of business sectors and specialisms, and of course the successful running of Doris Jones since 2011.
Constant professional oversight ensures not only that clients and their families experience the highest quality care, but also that employees enjoy a safe, happy and rewarding workplace.
What our clients say
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Whether you’re just looking for a bit more information, or you’re looking for immediate support, we can help!